Returns, Exchanges & Refunds
At The Cunning Linguist, we want you to be delighted with your purchase. We take care in designing, printing, and packaging every card, and we want you to feel just as good about receiving it as we do about sending it.
If something isn’t quite right, we’re happy to help.
Returns
We accept returns of eligible, unused merchandise within 30 days of delivery.
To qualify for a return, items must be:
- Unused and in their original condition.
- Unwritten in and free from damage.
- Returned with their original packaging, where applicable.
To initiate a return, please contact us at cunninglinguistnola@gmail.com with your order number and the reason for your return. We’ll provide instructions for completing the return.
Customers are responsible for return shipping costs unless the return is the result of an error on our part or the merchandise arrived damaged or defective.
Exchanges
We want you to find the right card for the right occasion. Exchanges may be requested within 30 days of delivery, subject to product availability.
If you’d like to exchange an item, contact us at cunninglinguistnola@gmail.com with your order number and the item you’d like in exchange.
If we sent the wrong item or your order arrived damaged, we’ll make it right at no additional cost to you.
Damaged, Defective or Incorrect Orders
We take great care with every order, but occasionally things don’t go according to plan.
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.
Include your order number and, where possible, photographs showing the issue. We’ll review the situation and arrange an appropriate replacement or refund, including any applicable shipping costs.
You shouldn’t have to pay for our mistakes.
Refunds
Once your returned merchandise has been received and inspected, we’ll notify you of the outcome.
Approved refunds will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are nonrefundable unless the return is due to an error on our part or damaged or defective merchandise.
Non-Returnable Items
For reasons of hygiene, condition, and inventory management, the following items are not eligible for return or exchange:
- Gift cards.
- Personalized or custom-made merchandise.
- Items marked as final sale.
This does not limit your rights if an item arrives damaged, defective, or materially different from what you ordered.
Order Cancellations
We begin processing orders as quickly as possible. If you need to cancel or modify an order, please contact us promptly.
We’ll do our best to accommodate requests, but orders that have already been processed or shipped cannot be canceled.
Questions?
If you have a question about a return, exchange, or refund, we’re happy to help.
The Cunning Linguist
New Orleans, Louisiana
cunninglinguistnola@gmail.com
A little wit goes a long way. So does making things right.